Privacy Policy
Bermondsey Removals Privacy Policy
This Privacy Policy explains how Bermondsey Removals collects, uses, stores and protects personal data relating to our customers and prospective customers in our operating area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, requesting a quotation or contacting us about removals, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Bermondsey Removals customers and prospective customers in our service area, including individuals, households and business clients who contact us, request a quotation, make a booking, or otherwise interact with us in relation to removals, storage or related services.
Personal Data We Collect
We may collect and process the following categories of personal data:
Identification and contact details, such as your name, postal address for collection and delivery, and any alternative contact address you provide.
Communication details, such as your preferred contact method and the content of correspondence you send to us, including enquiries, feedback or complaints.
Service information, such as details about your move, property access information, inventory details you provide, preferred dates and times, and any special instructions for our team.
Billing and payment information, such as invoice details, payment amounts and payment status. We do not store full payment card details; where card payments are used, they are processed securely by third-party payment processors.
Technical data, such as basic device and usage information derived from your interactions with our website or online forms, including pages visited and time spent. This may be collected using cookies or similar technologies where permitted by law and your browser settings.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, contact form, online enquiry form, or in person, when you request a quotation or make a booking, or when you provide details required to deliver our services.
We may also receive personal data from third parties where they are lawfully permitted to share it with us, for example if a relative, landlord or business partner arranges a removal service on your behalf and provides your contact and address details.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under UK data protection law. Depending on the context, our lawful bases include:
Contract: We process your data where it is necessary to enter into or perform a contract with you, including providing quotations, managing bookings, carrying out removals and related services, and handling payments.
Legal obligation: We process certain data where we are required to do so by law, for example for accounting, tax and record-keeping obligations.
Legitimate interests: We process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing and improving our services, responding to enquiries, preventing fraud, training staff and maintaining security.
Consent: In limited cases, we may rely on your consent, for example for certain marketing communications or optional use of cookies. Where we rely on consent, you can withdraw it at any time using the contact methods provided in our client communications.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide removal and related services, including preparing and issuing quotations, planning and scheduling your move, managing your booking, and delivering the services you have requested.
To communicate with you about your enquiry or booking, including confirming arrangements, notifying you about changes or delays, and responding to your questions or feedback.
To manage payments, invoicing and accounts, including issuing invoices, processing payments through third-party payment providers, and maintaining financial records.
To operate, maintain and improve our business and services, including monitoring service quality, training staff and reviewing internal processes.
To comply with legal and regulatory requirements, including tax and accounting rules, and to respond to lawful requests from public authorities where required.
To protect our business, customers and staff, including verifying identity where appropriate, preventing fraud and addressing security or safety concerns.
Data Sharing and Processors
We do not sell your personal data. We may share your data with carefully selected third parties where necessary for the purposes described in this Privacy Policy.
Service providers acting as data processors may process your data on our behalf, for example providers of payment processing services, cloud storage and data hosting, customer management and scheduling tools, document management systems and professional advisers such as accountants. These processors are only permitted to process your data in accordance with our instructions and for specified purposes, and they are required to protect your data in line with data protection law.
In some circumstances, we may need to share personal data with independent professional advisers, such as legal advisers or insurers, where necessary to establish, exercise or defend legal claims or to manage insurance matters.
We may also share data where required by law or where we have a good faith belief that such disclosure is reasonably necessary to comply with legal obligations, respond to lawful requests from authorities or protect the rights, property or safety of our customers, staff or others.
International Transfers
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, or store data in another country, we will take appropriate steps to ensure that your personal data receives a level of protection that is essentially equivalent to that under UK data protection law. This may include using standard contractual clauses or relying on adequacy regulations where applicable.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected and to meet our legal, accounting and reporting obligations.
In general, we will keep records relating to enquiries and quotes for a period that allows us to respond to follow-up queries and manage potential bookings. If you become a customer, we will retain your booking and billing records for the duration of our relationship and for a further period required to comply with tax, accounting and limitation laws.
When personal data is no longer required for these purposes, we will either securely delete it or anonymise it so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and processors who need it for their roles, using secure storage, and providing guidance and training to staff on data protection responsibilities.
Your Data Protection Rights
Under UK data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions:
Right of access: You have the right to request confirmation of whether we process your personal data and to request a copy of that data, together with information about how we use it.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.
Right to erasure: In certain circumstances, you may have the right to request that we delete your personal data. This right is not absolute and may not apply where we need to retain data for legal or contractual reasons.
Right to restriction of processing: You may have the right to request that we restrict the processing of your personal data, for example while we verify its accuracy or consider an objection.
Right to object: You have the right to object to certain types of processing, including processing based on our legitimate interests, on grounds relating to your particular situation. We will stop the processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or unless we need to continue processing for legal claims.
Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.
Where we rely on consent, you can withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we process your personal data, you can contact us using the contact details provided in our correspondence with you or through the usual customer service channels. We may need to verify your identity before responding to your request.
If you are not satisfied with our response or believe that we are processing your personal data in a way that breaches data protection law, you have the right to lodge a complaint with the Information Commissioner's Office in the United Kingdom. Further information about your rights and how to submit a complaint is available from the Information Commissioner's Office.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will apply to all Bermondsey Removals customers in our service area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
