Terms and Conditions

Bermondsey Removals Terms and Conditions

These Terms and Conditions set out the basis on which Bermondsey Removals provides removal, packing, storage coordination and related services to you in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Agreement means the contract between you and Bermondsey Removals incorporating these Terms and Conditions and any written quotation or confirmation.

Services means any removal, packing, unpacking, loading, unloading, transport, storage coordination, or related services provided by Bermondsey Removals.

Goods means the items of property which are the subject of the Services.

You or Customer means the person, firm or company that purchases or uses the Services.

We, us or our means Bermondsey Removals.

2. Service Area and Scope of Work

We provide domestic and commercial removal services primarily within the United Kingdom, including local moves, regional relocations and moves into or out of London. Long distance moves within the UK may be subject to additional terms and charges, which will be set out in your quotation.

The exact scope of work, including dates, locations, access details, the volume or list of items to be moved, and any packing or additional services, will be detailed in your written quotation or booking confirmation.

3. Booking Process

3.1 Quotation

All quotations are provided based on the information you supply. Quotations are normally given as a fixed price or, where specified, as an estimate based on time and resources required. Quotations are valid for the period stated on them or, where no period is stated, for 30 days from the date of issue.

3.2 Booking Confirmation

Your booking is only confirmed when you have accepted our quotation in writing and we have acknowledged your acceptance and, where required, received any applicable deposit. Provisional dates are not guaranteed until we provide written confirmation.

3.3 Changes to Booking

If you wish to change the date, time, addresses, access arrangements, inventory or required services, you must notify us as soon as possible. Changes are subject to availability and may result in a revised quotation and additional charges. Where changes significantly alter the scope of work, we reserve the right to treat the original booking as cancelled by you.

4. Customer Responsibilities

4.1 Access and Parking

You must ensure that we have suitable and safe access to the property at all relevant addresses, including clear entry routes, lifts if applicable, and sufficient parking for our vehicles for the duration of the work. Any parking charges, permits or fines incurred due to insufficient arrangements will be your responsibility and may be added to the final invoice.

4.2 Preparation of Goods

Unless otherwise agreed as part of the Services, you are responsible for adequately packing, labelling and preparing your Goods for transport. Fragile items must be suitably protected. You must empty and secure all appliances, defrost freezers in good time, and remove or secure detachable parts.

4.3 Ownership and Legal Compliance

You confirm that you are either the owner of the Goods, or have obtained the full authority of the owner or any other interested parties to enter into this Agreement. You must ensure that the transport of the Goods is lawful and does not infringe any regulations or the rights of any third party.

5. Items Not Accepted or Restricted

5.1 Prohibited Goods

We do not accept for removal or handling any of the following items:

Explosives, firearms, ammunition or weapons of any kind.

Flammable or hazardous materials, including gas cylinders, paint, solvents, chemicals, or fuels.

Perishable goods that may degrade, leak or attract pests during transport.

Illegal items or items whose possession or transport is unlawful.

5.2 Valuable and Fragile Items

We recommend that you do not include high value items such as jewellery, cash, important documents, collectibles, or irreplaceable items within the consignment. If you choose to do so, this is at your own risk and subject to any applicable limits set out in these Terms and Conditions.

6. Payments and Charges

6.1 Pricing

Our charges are based on the Services specified in your quotation. Any work undertaken that is outside the agreed scope, including delays caused by access issues or changes on the day of the move, may be charged at our prevailing hourly or daily rates.

6.2 Deposits and Balance

We may require a deposit to secure your booking. Details of any deposit amount and due date will be set out in your quotation or confirmation. The remaining balance is normally payable before or on the day of the move, and in any event before completion of the Services, unless otherwise agreed in writing.

6.3 Late Payment

If payment is not made when due, we may charge interest on the overdue amount at the statutory rate and may withhold delivery or collection of Goods until full payment, including any interest and additional charges, has been received.

6.4 Additional Costs

Additional costs may be charged where we incur extra time or expense due to circumstances beyond our control or not disclosed at the time of quotation. This includes, but is not limited to, restricted access, waiting time, parking difficulties, the need to use additional staff or smaller vehicles, or the dismantling and reassembly of furniture which was not agreed in advance.

7. Cancellations and Postponements

7.1 Cancellation by You

If you wish to cancel the Services, you must notify us in writing. Any refund of payments already made will be subject to the following cancellation charges, unless different terms are stated in your quotation:

More than 7 days before the scheduled move date: refund of any balance paid, less a reasonable administration fee.

Between 3 and 7 days before the scheduled move date: up to 50 percent of the total quoted price may be charged.

Less than 3 days before the scheduled move date or on the day: up to 100 percent of the total quoted price may be charged.

7.2 Postponement by You

If you ask to postpone your booking, we will try to accommodate the change subject to availability. Postponement may be treated as a cancellation and re-booking, and the charges set out above may apply depending on the notice given and any costs already incurred.

7.3 Cancellation by Us

We may cancel the Agreement or suspend the Services if you fail to pay any amount due, provide incorrect information, or otherwise materially breach the Agreement. We may also cancel due to safety concerns or events beyond our reasonable control. In such cases, we will refund any amounts paid for Services not provided, except where your breach has caused the cancellation.

8. Liability and Insurance

8.1 Our Duty of Care

We will exercise reasonable care and skill in providing the Services. However, our liability is limited as set out in this section.

8.2 Limits on Liability for Loss or Damage

Our liability for loss or damage to Goods, however caused, shall not exceed a reasonable cost of repair or replacement, subject to any specific limits stated in your quotation. We are not liable for:

Loss or damage arising from your failure to adequately pack or protect items, unless we have agreed to pack those items.

Loss or damage to fragile items when we have not packed them.

Loss of value, depreciation, or indirect or consequential losses.

Pre-existing damage, wear and tear, or inherent defects in Goods.

8.3 Excluded Liability

We will not be liable for loss or damage resulting from the following circumstances:

Fire, flood, extreme weather, acts of God, war, acts of terrorism, civil unrest, or other events beyond our reasonable control.

Loss or damage caused by moths, vermin, or other infestation.

Loss or damage to plants, food, drink, or perishable items.

Any loss or expense arising from delay, including lost wages, missed appointments, or temporary accommodation costs.

8.4 Your Duty to Notify

You must inspect the Goods as soon as reasonably practicable after delivery. Any visible damage or loss should be reported to us in writing as soon as possible, and no later than 7 days from the date of completion of the Services. For non-visible damage, you must notify us in writing within 14 days of completion. Failure to do so may affect our ability to investigate and may limit or exclude our liability.

9. Delays and Events Beyond Our Control

We will make reasonable efforts to carry out the Services on the agreed dates and within a reasonable time frame. However, timings are not guaranteed. We are not responsible for any delay or failure to perform the Services due to events or circumstances beyond our reasonable control, including traffic conditions, road closures, breakdowns, weather, accidents, or delays caused by third parties.

Where a delay is outside our control, we may arrange a new date or time with you or, if necessary, amend the charges to reflect any additional time or costs incurred.

10. Waste, Disposal and Recycling

10.1 Compliance with Waste Regulations

We comply with applicable UK waste management and environmental regulations when handling any items that are to be disposed of. We are not a general waste carrier and will only remove items defined as waste if expressly agreed as part of the Services.

10.2 Items for Disposal

If you ask us to dispose of items, you confirm that you have the right to do so. Items for disposal must be clearly separated and identified. Additional charges may apply for disposal, recycling, or special handling, particularly for bulky, hazardous, or regulated materials.

10.3 Prohibited Waste

We will not collect or dispose of hazardous or regulated waste, including chemicals, asbestos, medical waste, or any materials requiring specialist licences or facilities. You are responsible for arranging appropriate disposal of such items in accordance with applicable laws and regulations.

11. Storage and Third Party Services

11.1 Storage Arrangements

Where we arrange or coordinate storage with third party providers, the terms and conditions of the storage provider may apply in addition to these Terms and Conditions. We will inform you where this is the case.

11.2 Third Party Services

We may, with your consent, engage third parties to provide some or all of the Services. While we will use reasonable care in selecting such providers, we are not liable for their acts or omissions beyond the extent permitted by law and the terms of this Agreement.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should notify us in writing as soon as possible, providing full details and any supporting evidence. We will investigate your complaint and aim to respond within a reasonable time.

Both parties agree to attempt to resolve any dispute or claim arising under this Agreement in good faith through negotiation before commencing legal proceedings, except where urgent court action is necessary.

13. Data Protection and Privacy

We will collect and process personal information about you only to the extent necessary to provide the Services, manage your booking, handle payments, comply with our legal obligations, and improve our operations. We will handle personal data in accordance with applicable UK data protection laws.

14. Variation and Severability

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Agreement unless changes are required by law or expressly agreed in writing.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary or deleted, and the remaining provisions shall continue in full force and effect.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or their subject matter.

By confirming your booking with Bermondsey Removals, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.