Bermondsey Removals Terms and Conditions

These terms and conditions set out the basis on which Bermondsey Removals provides domestic and commercial moving services, including house moves, office relocations, packing support, and associated transport services. By making a booking, the customer agrees to be bound by these conditions. Please read them carefully before confirming any service. These terms are intended to create a clear agreement between the customer and the removal provider, covering the booking process, payments, cancellations, liability, waste handling, and the governing legal framework.

Throughout this document, references to “we”, “us”, and “our” mean Bermondsey Removals, and references to “you” or “the customer” mean the person requesting or receiving the service. These terms apply to all removal services arranged through our normal booking channels, whether the service is a small local move, a full property relocation, or a specialist transport job. Any variation must be agreed in writing before the work begins.

A booking is only considered confirmed once we have accepted the request, provided a quotation or estimated price, and received any required deposit or written acceptance from the customer. Quotations are based on the information supplied at the time of enquiry, including the volume of items, access conditions, floor levels, parking, distance, timing, and any special handling requirements. If the information changes before the removal takes place, we reserve the right to revise the quotation. The customer is responsible for ensuring that all relevant details are accurate and complete.

We may offer fixed-price or estimated-price arrangements depending on the nature of the job. A fixed price applies only to the specific service details provided and may exclude additional work not originally disclosed. An estimate is a reasonable indication of likely cost but may change if the scope of work differs from what was described. If additional charges arise, we will explain the reason for the adjustment. Examples include extra floors without lift access, delayed loading or unloading, long carries, waiting time, or the need for additional vehicles or staff.

It is the customer’s responsibility to ensure that the removal date, access arrangements, and item list are checked before confirmation. Where parking permits, loading bay permissions, or building access approvals are required, the customer must arrange these unless otherwise agreed. If we are prevented from carrying out the service because access is not available or the address details are incorrect, the booking may still be charged. This is a standard term in our removal company terms because time, fuel, and staff resources are allocated in advance.

Any requested changes to the booking should be notified as soon as possible. While we will try to accommodate reasonable amendments, changes may affect price, staffing, and scheduling. We may need to reschedule if the revised requirements are materially different from the original agreement. For multi-stage moves, storage handovers, or delivery windows, timing remains subject to operational availability. Where an agreed arrival time is affected by traffic, weather, road restrictions, or circumstances outside our control, we will take reasonable steps to minimise delay, but exact timings cannot always be guaranteed.

Payments must be made in accordance with the terms stated in the quotation, invoice, or booking confirmation. Unless otherwise agreed, a deposit may be required to secure the date, with the balance due on completion of the service or before unloading, depending on the nature of the work. We accept payment by the methods specified at the time of booking. The customer must ensure that funds are available and that payment is made in full, without deduction or set-off, unless a lawful dispute has been agreed in writing.

If a payment is overdue, we may pause work, withhold delivery, or charge reasonable costs associated with recovery of the outstanding amount, subject to applicable law. Interest may be applied to late payments where permitted. Any quoted prices are exclusive of unexpected third-party charges unless expressly stated otherwise. These may include congestion-related fees, parking penalties caused by unavailable customer-arranged permissions, or charges imposed by building management where the customer failed to disclose them in advance. Our approach to moving service terms is designed to be transparent while protecting against avoidable extra costs.

The customer agrees to be present, or to nominate a responsible adult representative, at both collection and delivery unless the arrangement has been approved in advance. The representative must be able to confirm instructions, approve placement of items, and sign any required documentation. If keys are to be released later in the day or a third party is handling access, the customer remains responsible for any resulting delays. We are not liable for losses arising solely from the customer’s failure to be available at the agreed time, except where required by law.

Cancellations are allowed, but charges may apply depending on the notice period and the work already scheduled or completed. If you cancel well in advance, any deposit may be refunded or partially retained to cover administrative costs, depending on the circumstances stated in the quotation. If cancellation is made close to the moving date, or after we have dispatched staff or vehicles, a greater proportion of the fee may be retained to reflect lost business and preparation costs. The exact charge will depend on the timing and scale of the booking.

Where a customer postpones a job rather than cancelling it, we may treat the change as a new booking if the original resources cannot be reassigned. In peak periods, amended dates are subject to availability. If we must cancel because of events beyond our reasonable control, including severe weather, vehicle breakdown, road closures, staff illness, or legal restrictions, we will notify the customer as soon as practicable and offer an alternative date if available. We will not be liable for indirect losses resulting from a lawful cancellation in these circumstances.

These conditions also apply to services involving packing materials, dismantling, reassembly, or temporary storage support. If the customer requests additional work on the day, it may be charged separately and only undertaken if time and resources permit. Any items declared as fragile, valuable, oversized, or difficult to access should be identified at the time of booking. The customer should also tell us if appliances require disconnection or reconnection by a qualified specialist, as we do not carry out regulated electrical or gas work unless explicitly agreed and lawfully permitted.

Our liability policy is based on the principle of reasonable care and skill. We will take appropriate steps to protect items while they are in our possession and to handle goods in a careful and professional manner. However, removals involve inherent risks, and some loss or damage can occur despite reasonable precautions. To the fullest extent permitted by law, we are not responsible for losses caused by events outside our control, pre-existing defects, inadequate packing by the customer, or inaccurate descriptions of the items being moved.

Where we supply packing materials or pack items ourselves, our responsibility is limited to the standard of care reasonably expected of a competent removal service. We are not responsible for damage to items that are inherently fragile, weak, or unsuitable for transit unless we have expressly agreed to accept special responsibility in writing. The customer should ensure that breakables, artwork, glass, electronics, and sentimental items are properly declared and, where needed, separately packed or insured. Any claim must be made promptly and supported by reasonable evidence.

The customer must remove or secure cash, jewellery, financial documents, passports, keys, medications, and other high-value or sensitive goods before the move begins, unless we have expressly agreed in writing to transport them. We do not accept liability for items that should reasonably have been kept by the customer. Likewise, we are not responsible for the internal condition of furniture that is old, unstable, or assembled with worn fittings. If an item appears unsafe to move, we may refuse to carry it until the risk has been assessed.

In relation to waste regulations, the customer must not use our removal service to dispose of controlled waste, hazardous materials, asbestos, chemicals, gas cylinders, batteries, oils, paint, medical waste, or any other regulated substance unless this has been expressly agreed in advance and handled in compliance with the law. Standard household and office waste may only be removed if it has been included within the agreed service and if lawful disposal arrangements are available. The customer is responsible for accurately identifying any waste items before the job starts.

Where waste removal is included, we will act in accordance with applicable UK environmental and transport requirements, including obligations relating to segregation, transfer notes where necessary, licensed disposal routes, and duty of care principles. The customer agrees not to conceal prohibited waste among ordinary items. If restricted waste is discovered during the move, we may refuse to transport it, isolate it for safety, or arrange lawful disposal at extra cost where permitted. Any fees incurred because of undisclosed waste will be charged to the customer.

For avoidance of doubt, our service is a removals and transport service, not a public waste collection service. We may assist with clearance of unwanted items only where this has been specifically agreed, and only where the work remains lawful and safe. Items that are no longer wanted but are still reusable should be identified separately from general waste. The customer remains responsible for ensuring compliance with landlord rules, local authority requirements, and any building or site policies relevant to disposal, recycling, or access.

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to extreme weather, fire, flood, industrial action, traffic incidents, government action, public utility failures, or access restrictions. In such cases, we may suspend the service, alter the route, or reschedule the booking. We will use reasonable efforts to reduce disruption, but no compensation will be payable for consequential losses such as lost earnings, missed appointments, or temporary inconvenience, except where such exclusion is not permitted by law.

The customer warrants that they have the right to request the move and that they have obtained any necessary permissions from landlords, managing agents, building owners, or other interested parties. The customer also confirms that the property contains no prohibited, dangerous, or unlawful items unless these have been disclosed and accepted in writing. If we believe that an item presents a safety or legal issue, we may decline to handle it. The customer must indemnify us against losses arising from inaccurate declarations or unlawful instructions supplied by the customer.

These Bermondsey Removals terms do not affect your statutory rights as a consumer where those rights cannot legally be excluded. Nothing in this document limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or restricted under UK law. If any provision is found unenforceable, the remaining provisions will continue in force. The invalid part will be interpreted, where possible, so as to reflect the original commercial intention.

The contract between the customer and Bermondsey Removals is governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the quotation, or the service provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer rules provide otherwise. This ensures a consistent legal framework for all removal service terms and related obligations.

We may update these terms from time to time to reflect legal, operational, or commercial changes. The version applicable to your booking will be the one in force at the time the booking is confirmed, unless a later written variation is agreed by both parties. Continued use of the service after any update does not waive any rights under law. Customers are encouraged to retain a copy of the quotation and these terms for their records.

By proceeding with a booking, you acknowledge that you have read, understood, and agreed to these terms and conditions in full. If any part of the service requires special handling, limited access arrangements, or additional protection, it should be disclosed before the job is accepted. Clear communication helps ensure a smoother move and reduces the likelihood of dispute. These conditions are intended to be fair, practical, and consistent with a professional removal company agreement.